Canon Issues Recall for Canon EOS Rebel T4i DSLR's Sold from May 31st to June 27th, 2012
August 15, 2012 -- Canon has issued a voluntary recall of the new EOS Rebel T4i Digital SLR's sold in the U.S. between May 31st and June 27th. The recall was issued after learning the front rubber grip has caused an allergic reaction with some users and may also turn from black to white after a short time. Canon have determined after inquiring with the rubber
manufacturer and analysis, that the white substance is zinc bis
While Zinc bis is not used in the production of this product. Zinc is created as a result of a chemical reaction between the rubber accelerator and other substances. The problem seems to be accelerated by high temperatures and high humidity.
Some EOS Rebel T4i digital SLR cameras produced from May 31 through June 27, 2012 may be affected.
You can use the serial number to check whether your camera is affected
by this phenomenon. If the sixth digit of the serial number is "1"
please follow the procedure below. If the sixth digit of the serial
number is "2" or higher, your camera is not affected.
We have added new serial numbers to our system since this Product
Advisory was first posted on July 13, 2012. Please enter the serial
number of your camera on our website, following the directions below, to
determine if your camera needs to be returned to Canon USA for repair.
Because the website has been updated, even if you checked your serial
number on our website prior to August 1st, please check it again.
- Enter the 12-digit serial number from your camera (refer to the
image below) in the Serial Number field, then click the Submit
- One of the following messages will appear.
- "Your camera is NOT
affected" → No further action is required.
- "Your camera is affected" →
Please see the Support section below.
- "Invalid Number" → You entered an invalid
serial number, check your serial number and reenter
Note: Please double check the 12
digit serial number you entered before you click on the
Submit button.Your browser does not support inline frames or is currently configured not to display inline frames.
To enter another serial
number, click on your browser's Back button after a message
Caution on Use
The amount of zinc bis detected during our testing was minimal. It is
possible for zinc bis, in the small amount found in the camera grips, to
cause allergic reactions, such as a rash, when it comes in contact with
skin of sensitive persons. In addition, if eyes are rubbed after contact
with the substance, symptoms such as red eyes may develop. As a
precautionary measure, thoroughly wash your hands with water if they
have come in contact with a rubber grip that has turned white. If any
medical symptoms develop, please consult your physician immediately.
Affected cameras that exhibit this phenomenon will be inspected and
the rubber grips will be replaced free of charge. If you own one of the affected cameras please contact our Customer
This information is for residents of the United States and Puerto
Rico only. If you do not reside in the USA or Puerto Rico, please
contact the Canon Customer Support Center in your region. Please
your EOS Rebel T4i. By registering, we will be able to notify you via
email when service updates are available.